Internal operations tool
A complaint desk that knows who owns what
Resolveo gives each organization its own isolated workspace for intake, routing and resolution — with departments, points of contact and role-based access built in from the start.
99.9%
Uptime for your complaint desk, around the clock
< 2min
Average first response to every new ticket
100%
Data isolation per organization
24/7
Escalation & SLA monitoring
How it works
Get your organization up and running in three steps
From first signup to first resolved complaint — a clear path for every team.
Organization signs up
Set up departments and the internal team that owns each queue.
Invite students in bulk
Add students with secure activation links sent straight to their inbox.
Route, track and resolve
Complaints get routed to the right team and resolved with full visibility.
Organization isolation
Every record is scoped to a single organization at the database level, so tenants never see each other's data.
Departments and owners
Model departments, heads and points of contact so complaints land with the person accountable for them.
Roles that fit ops teams
Students, agents, points of contact, department heads and admins each get the view they need.
Bulk student onboarding
Upload a CSV of students and invite them with secure, expiring activation links.
SLA tracking & escalation
Automatic escalation kicks in the moment a ticket breaches its response time.
Notifications & activity history
Real-time updates on status changes keep every stakeholder in the loop.
FAQ
Frequently asked questions
Everything you need to know about how Resolveo keeps complaints moving.
Ready to bring order to your complaint desk?
Route complaints to the right team, meet every SLA, and keep every organization's data isolated — from first ticket to resolution.